Most electric car owners are dissatisfied with public charging infrastructure – survey

Most electric car owners are dissatisfied with public charging infrastructure – survey

Nearly three in four electric vehicle owners are dissatisfied with the UK's public charging infrastructure, suggests a new survey (John Walton / PA) (PA Archive)

Nearly three in four electric vehicle owners are dissatisfied with the UK’s public charging infrastructure, suggests a new survey (John Walton / PA) (PA Archive)

According to a survey, nearly three in four electric vehicle (EV) owners are dissatisfied with the UK’s public charging system.

The survey of nearly 1,500 members of the consumer group Which? those who drive a purely electric or plug-in hybrid vehicle highlight the difficulties many drivers face in finding a charger that works.

About 74% of respondents said they were dissatisfied with the charging infrastructure.

Two in five (40%) reported finding a non-working charger, while 61% had difficulty making payments.

The public charging infrastructure for electric vehicles is not up to par

Sue Davies, which one?

The vast majority of electric vehicle owners (84%) who use public chargers want the ability to pay with a contactless bank card, the survey suggests.

Most charging points require drivers to pay via an app.

Nearly half (45%) of respondents estimated that the nearest public road charging point to their home is more than a 20-minute walk away.

Sue Davies, Head of Consumer Protection Policy at Which ?, said: “Our research shows that the public EV charging infrastructure falls short as many drivers struggle to find reliable charging points in good condition. , have to navigate confusing payment systems or are unable to rely on adequate charging points near their homes or take them on a long journey.

“The government needs to act swiftly to implement its plans to improve the consumer experience of using public top-up networks by extending reliability standards to the entire network and ensuring that roaming payment proposals make it much easier to pay for. charge.

“Charging needs to be easy, reliable and seamless to support people switching to an electric car.”

The latest figures from the Society of Motor Manufacturers and Traders show that the rapid increase in sales of new pure electric cars has slowed in recent months.

The number of registrations during the first three months of the year was 102% more than in the same period in 2021.

At the end of August, the increase from the beginning of the year had fallen to 49%.

Many public charging points for electric vehicles are operated by municipalities.

David Renard, Transport Spokesperson for the Local Government Association, which represents more than 350 local authorities in England and Wales, said: “The reliability and ease of use of the charging infrastructure will be key to continuing to attract more people to switch. to greener transport.

“The councils need long-term financial support from the government so they can help ensure robust and accessible local charging networks to support our communities and businesses to adopt cleaner travel and tackle climate change.”

A spokesperson for the Department of Transportation said: “We have one of the largest charging networks in Europe and we are working to ensure that drivers can access charging points across the country that are reliable, consistent and easy to use.

“Since 2020 we have committed £ 1.6 billion to improve the charging network and we are on track to have 300,000 public charging points by 2030”.

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